Our Return Policy
If you are not satisfied with your purchase for any reason, please call Endura Flap Pet Doors for a Return Merchandise Authorization number (RMA number) within 90 days of receipt for a full refund less original shipping charges. We will use the RMA number to ensure your return is processed correctly. We expect returned goods to be in original, resalable condition. We process returns Tuesday through Friday except for holidays and generally expect that returns are processed by the next processing day after receipt.
For international orders, the recipient is responsible for the return shipping costs. Due to international banking regulations all product returns must be received back to EnduraFlap.com within 100 days of placing the order. You must also contact us for a Return Authorization Number and ship to address.
Product that is returned missing parts, with weather-strip attached, scratched "used" flaps and so on may be refused for return or the return amount may be reduced by the labor and parts needed to make the product like new. If we need to refurbish your returned product, your refund may be delayed.
Please note that you may not return an item that has been built 'custom' for you. Nor may you return a pet door that has been obviously installed or used by your pets.
In a case where Endura Flap Pet Doors has not charged shipping on the product, the original shipping charge will be deducted from the refund in case of a return.
Call us at 805-781-7700 for help before you decide to give up on installing your pet door. There are many tips, tricks and techniques that we can help you with to get a satisfactory result to an installation problem. Or you can email your question to firstname.lastname@example.org .