Even with the best pet doors, the shipping journey can be a bit rough. Here are a few ways to fix the most common concerns that arise from shipping. If something is broken, just give us a call and we’ll figure out what we need to send to replace it!
If your Endura Flap looks normal but is not pulling up the folating threshold in the bottom of the frame, the magnets may have shifted in shipping. This is an easy fix that you should do before installing the pet door. You will need to remove the threshold from the frame by pinching the sides and realigning the magnets. This video has all the details about how to do this!
Does the side of the flap look “stuck”? So that the magnet doesn’t reach the magnet in the side of the frame? The flap must have been dislodged during shipping, and then gone through a severe enough temperature change to “reset” the unique accordion-style design of the bellows. This is the easiest issue to resolve! Tools required: hair dryer. Simply stretch the bellows, apply heat, and then allow the bellows to connect with the magnet on the frame. Let the flap sit for at least an hour before allowing the flap to be used.
The pivot washers are the little grey pieces that sit at the upper left and right corners of the flap. They are not critical to the functioning of the Endura Flap, but are easy to replace if you have not installed your pet door yet. Just remove the rod that supports the flap, and slide them on. If they are broken, we’ll send you a new one. If the bellow has popped over it, due to over-extension of the flap, you can simply pop it back under.
Adjusting For Your Pet
The Endura Flap was created with your pet’s comfort in mind! We have ways to adjust the flap to make usage easier for your pet. Of course, measuring your pet is extremely important and if you have not selected the correct size for you pet, you might need to return your pet door and order the correct size.
MAGNETS TOO STRONG
The Endura Flap seals so tightly, lots of pets actually need the magnet strength weakened to learn how to push through the seal and use the pet door. The easiest way to do this is by removing the side magnets from the frame, and taping down the floating threshold at the bottom. Using a flathead screwdriver, you can pop the covers off the magnets in the frame and pull them out. When you put them back, remember to return them so they are attracting to the magnets in the flap, not repelling. Then you’ll want to make sure the magnet is placed high enough that it connects completely with the magnet on the flap. Once you get the plastic piece back in the groove at the bottom, you can simply press the plastic back into the groove all the way to the top! Use a non-damaging tape like painter’s tape to secure the floating threshold while your pet learns!
ADJUSTING THE STEP OVER IN PANELS
Our panels feature a user-adjustable step-over system, which allows you to move the flap up or down to best fit your pet. The minimum for all sizes is 3”, and most of them come set at the minimum step-over. You will need a screwdriver to adjust the step-over height! Hold the panel sideways on the ground, you get the most leverage by supporting it between your feet. Remove the screws on both sides at the bottom of the panel, and loosen the screws under the glass. You can then slide out the bottom piece, the flap, and however many spacers you need to move. Be sure to put the flap back with the locking cover facing the same side as the thumbscrews at the top of the panel! And keep the bottom piece at the bottom, as the spacers cannot be used on the bottom.